refund-policy

At Silver Point, we are committed to delivering exceptional consulting services. We understand that circumstances may change, and we've designed our refund policy to be fair and transparent for all clients.

Refund requests must be submitted within 14 days of the initial service agreement date. Requests made after this period will be evaluated on a case-by-case basis.

For ongoing consulting engagements, refunds apply only to services not yet rendered or work not yet commenced.

You may be eligible for a full or partial refund if:

• Services have not yet commenced
• We are unable to deliver agreed-upon services
• There is a material breach of our service agreement
• Cancellation occurs before project kickoff

Refunds are processed to the original payment method within 7-10 business days.

The following are not eligible for refunds:

• Completed consulting sessions or deliverables
• Custom research and analysis already performed
• Strategy documents and reports already delivered
• Services rendered more than 14 days ago
• Third-party costs incurred on your behalf

For ongoing projects, partial refunds may be issued based on:

• Percentage of work completed
• Time invested by our consulting team
• Resources allocated to your project
• Deliverables already provided

We will provide a detailed breakdown of any partial refund calculation.

To request a refund:

1. Contact us at help@silver-point.com
2. Provide your project details and reason for refund
3. Our team will review within 2-3 business days
4. If approved, refund will be processed within 7-10 business days

You will receive confirmation via email at each step.

If you have questions about our refund policy or need to discuss your specific situation, please contact our client services team:

Email: help@silver-point.com
Phone: +1 (406) 897-6109

We're here to help and will work with you to find a fair resolution.